For Restaurant Concepts, the Customer is Always Right… Even If They’re Disruptive

For Restaurant Concepts, the Customer is Always Right… Even If They’re Disruptive

A successful franchisor understands that keeping up with the ever-evolving needs and wants of the consumer contributes crucially to the company’s longevity. However, while some changes in taste are simple to identify and implement, others may require a larger, more deliberate shift in business strategy. The Boston Consulting Group has recently cautioned restaurant operators and franchisors of the impending disruption caused by third-party delivery services. Reflective of consumers’ constant desire

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